Welcome to Technical Services

Welcome to Technical Services

Installation  |  Training  |  Support

How can we help?

Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.

Select an option below that best fits your needs.

Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.

New 2019 Software Just Released!

The new 2019 verisons of our software are now ready for download. These new versions include enhancements & fixes.

Click the link below to get your software now.

If you need credentials, please contact us. 

 

* Need help? We would be pleased to assist with your upgrade.

Open Support Case - Online

Conveniently open a support case anytime. We will respond promptly during business hours. If you submit a request outside of business hours, we will connect with you the next business day.

Open Case

Remote Screen Sharing

Remotely share your desktop to quickly diagnose and correct problems. We recommend scheduling an appointment in advance.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Screen Sharing

Chat

Have a quick question? Chat with one of our specialists.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Chat

Call

Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.