Welcome to Technical Services
Installation | Training | Support
How can we help?
Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.
Select an option below that best fits your needs.
Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.
Updates❐ ⚠️ COVID-19 update: Click here to learn more about how MBF Bioscience is supporting our customers❐ Neurolucida Explorer Update: Please click here to request an authorization code❐ Windows 10 Update:Dear customers, please make sure to upgrade your system to Windows 10. Beginning in September, our new software releases will not run on Windows 7. Here are instructions to help ensure a smooth upgrade:
If you wish to receive our new software releases and updates, upgrading to Windows 10 will be a necessary step.
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MBF Bioscience Forum |
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Get answers to your most pressing research and technical questions from MBF scientists and fellow researchers. Visit MBF Bioscience Forum |
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Conveniently open a support case anytime. We will respond promptly during business hours. If you submit a request outside of business hours, we will connect with you the next business day.
Remotely share your desktop to quickly diagnose and correct problems. We recommend scheduling an appointment in advance.
NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case-Online.
Have a quick question? Chat with one of our specialists.
NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case-Online.
Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.
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