Support Overview

Run efficiently. Stay productive.

We know how important it is to have everything working properly with minimal downtime. Time spent troubleshooting issues is time lost for research. Integrating complex hardware and software requires a level of support above the standard. That’s how our technical support program sets us apart.

Our support team includes staff neuroscientists as well as experts in microscopy, stereology, and image processing. We offer an unmatched level of attention and dependability:

On-site installation

Experience the satisfaction of hands-on support. We can come to you for installation and configuration.
Our support team travels to labs throughout the world to make sure researchers get the most from their system.

Training

We provide regularly-scheduled courses for our software, and we can also provide training at your location. MBF is also proud to sponsor stereology courses and workshops that are presented by the most respected academics, free of commercial affiliation. Click here

Personal phone and email support

We believe in providing personal assistance, and we give you the option of receiving support via email and/or telephone. When you call, you will speak to a person, not a machine, for help with all of our software and hardware products, and you can always get back in touch with the same person who answered your previous question. Click here

Live remote assistance

Using just your web browser, you can connect directly to an MBF support person who can show you, on your own computer, how to run the MBF software and can also diagnose problems. Experience the level of support that you deserve, and find out why more researchers around the world rely on MBF Support. Click here

Tips and tutorials

Our web site contains tips and video tutorials by our scientists and developers, covering a wide array of subjects. Among the topics: using the Optical Fractionator, proper alignment of your stage and camera, and how to define and calibrate your lens. Click here

MBF Knowledge Base

Our online support site provides instant, 24/7 detailed responses to common questions. Each answer in our Knowledge Base was supplied by our MBF experts in neuroscience, microscopy, and image analysis. Click here