A message to our customers about COVID-19
As COVID-19 continues to impact people, institutions, communities, and countries around the world, the health and safety of our employees at MBF Bioscience, along with our customers, colleagues, partners, and community remain our top priorities.
We are taking additional precautions for the safety of MBF Bioscience employees, while also ensuring that our software and hardware solutions are available to customers in the United States and abroad. As we move to primarily working from home, we remain united as a team and available during our normal business hours to provide you with support and customer service.
MBF Bioscience is very much an international business, and we will be increasing our use of remote communication for all product demonstrations, trainings, and installations. Remote communication isn't new to us. For years, our experts have used remote communication technology to help hundreds of our customers successfully set up and operate their software and hardware.
To continue to provide our valued customers with responsive and reliable support, we are implementing the following changes:
Licensing Software for Home Use
Many of our customers are electing or mandated to work from home during the COVID-19 pandemic. To help you use our products from home, we are offering all of our customers licenses to our software for remote/home use. Please fill out this
webform so that we can assist you with this. If you need to expand your analysis capabilities, we can also help you with additional licenses.
Increasing Webinars, Q&A Sessions, and Virtual Trainings
While public events and conferences continue to be postponed or cancelled altogether, MBF Bioscience will increase our use of online webinars, Q&A sessions, and virtual trainings. These sessions are a popular and effective way for us to disseminate important information about our products. We expect them to be an especially important venue for information during social distancing protocols.
Providing Remote Installations
Under the current domestic and global travel restrictions, our team has been working to develop methods for fully remote installations of our systems. MBF Bioscience's team is comprised of Ph.D. neuroscientists and experts in microscopy, stereology, neuron tracing, and image processing. Online installations will allow our team of experts to set up your software or hardware remotely, anywhere in the world, while helping to maintain safety.
Providing Remote Demonstrations
Our team of product specialists and scientists are already well experienced at providing effective demonstrations of our products remotely. We can demonstrate our products using data from your lab, or with similar data from our libraries.
Biolucida for Medical Education
Schools and universities across the country are closing their doors and moving courses online. Biolucida Medical Education is a useful solution for medical students continuing their studies virtually. More than 150,000 students around the world have used our software to study histology and histopathology. Please let us know if we can help you to configure your server for home use.
Biolucida for Research
Biolucida for Research can be used to help you access and analyze your whole slide image data or 3D image data sets remotely. If you are interested in learning more, please contact us for information on this solution.
During the COVID-19 pandemic we will continue to closely monitor the recommendations of the World Health Organization and the Centers for Disease Control. We are also following local guidelines to ensure the best practices for maintaining a safe, secure, and uninterrupted operation throughout the duration of this global crisis.
We will keep you, our valued customer, updated on any further changes. We are here for you, we are fully operational, and you will continue to receive uninterrupted, world-class service. Thank you for being patient and for staying with us as we, along with the rest of the world, navigate this unprecedented event.
Sincerely,
Jack R. Glaser
President
