A message to our customers about COVID-19
As COVID-19 continues to impact people, institutions, communities, and countries around the world, the health and safety of our employees at MBF Bioscience, along with our customers, colleagues, partners, and community remain our top priorities.
We are taking additional precautions for the safety of MBF Bioscience employees, while also ensuring that our software and hardware solutions are available to customers in the United States and abroad. As we move to primarily working from home, we remain united as a team and available during our normal business hours to provide you with support and customer service.
MBF Bioscience is very much an international business, and we will be increasing our use of remote communication for all product demonstrations, trainings, and installations. Remote communication isn't new to us. For years, our experts have used remote communication technology to help hundreds of our customers successfully set up and operate their software and hardware.
To continue to provide our valued customers with responsive and reliable support, we are implementing the following changes:
Licensing Software for Home Use
Many of our customers are electing or mandated to work from home during the COVID-19 pandemic. To help you use our products from home, we are offering eligible customers licenses to our software for remote/home use. Please fill out this webform so that we can assist you with this. If you need to expand your analysis capabilities, we can also help you with additional licenses.
Please note: Now that vaccines are rolling out, many regions are lifting their COVID-19 mandated work from home policies. Therefore, we will conclude our offer of complimentary licenses to the locations that have lifted their COVID-19 restriction. If your specific university or organization's guidelines do not align with the regional guidelines, please provide us with an official, dated COVID-19 policy from your organization, and we will continue to honor our offer to provide customers licenses of our software for remote/home use.
If you would like to continue using our software products on your home computer and your location no longer has COVID-19 restrictions, we have cost-effective term license options that may be of interest to you. Please contact us using the following webform to receive more information.
Increasing Webinars, Q&A Sessions, and Virtual Trainings
Providing Remote Installations
Providing Remote Demonstrations
Biolucida for Medical Education
Biolucida for Research
During the COVID-19 pandemic we will continue to closely monitor the recommendations of the World Health Organization and the Centers for Disease Control. We are also following local guidelines to ensure the best practices for maintaining a safe, secure, and uninterrupted operation throughout the duration of this global crisis.
We will keep you, our valued customer, updated on any further changes. We are here for you, we are fully operational, and you will continue to receive uninterrupted, world-class service. Thank you for being patient and for staying with us as we, along with the rest of the world, navigate this unprecedented event.
Jack R. Glaser