Welcome to Technical Services

Installation  |  Training  |  Support

How can we help?

Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.

Select an option below that best fits your needs.

Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.

*** UPGRADE NOW ***

Technical Services highly recommends installing the latest versions of software.

Our 2018 versions are now available; remember to renew your Software & Support Subscription.

 

GET YOUR SOFTWARE: Download now and start using new features and enhancements. Click HERE to get the latest versions.

* If you need help, we would be happy to assist with your upgrade.

Open Support Case - Online

Conveniently open a support case anytime. We will respond promptly during business hours. If you submit a request outside of business hours, we will connect with you the next business day.

Open Case

Remote Screen Sharing

Remotely share your desktop to quickly diagnose and correct problems. We recommend scheduling an appointment in advance.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Screen Sharing

Chat

Have a quick question? Chat with one of our specialists.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case - Online.

Start Chat

Call

Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.