Connect To Live Remote Assistance

Please fill out the fields below and click the button to proceed.
(If needed, please see information & instructions below the following form)

IMPORTANT:

If you click Connect and receive a message that no support representative is available,
PLEASE SEND AN EMAIL TO: help@mbfbioscience.com.
This will automatically create a tech support request for you and get you into the tech support queue.
A support representative will contact you as soon as possible.

You may also click “MBF KnowledgeBase” to browse for an answer to your question.




(Please enter a number where you can be reached in case the line is disconnected)





 

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. This option is only available to customers with an active support agreement. Click here for information on support agreements.

 

How to Get Support:

You will find answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How Live Remote Assistance Works:

Step 1:

Simply type your name, the name of your P.I. (primary investigator), and your question or the nature of your problem in the appropriate fields below. Then click the orange Connect button.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

Your support representative will chat with you online to obtain the details of the problem.

Step 4:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.